Our Services

We've got something for you.

Break / Fix

Let’s face it. A service level agreement (SLA) model isn’t for everyone. Many new or small businesses don’t have the complexity required for a full-scope SLA agreement. If that’s you, don’t worry. We understand some clients only need us when they need us. Unlike other companies, we won’t force a solution on you that you don’t need. Give us a call, and we’ll discuss the options for you. We’ll be glad to meet with you and give you a fair quote for all break/fix and and as-needed IT service. You’ll be amazed at the ROI you’ll see on our break/fix model.

Silver SLA

If your company has been longing for an extra helping hand in the world of technology, then IC Technology Group is your answer. We’ve got the experience and the technical ability you’re looking for. Our Silver SLA package is exclusively designed for our clients who need a dedicated number of hours set aside every week for IT support. With the Silver SLA you’ll never need to worry about a break/fix model and can align your support needs with your budget. Then rest easy knowing any technology issue you have will be promptly and efficiently solved to your satisfaction.

Gold SLA

This is our premium offering for clients demanding the ultimate in IT service and support. There’s no limit to the amount of IT support you receive from us. Our Gold SLA is different than anything else you’ve ever seen. You won’t need to worry about budgeting in extra support. There’s no added support costs. We take proactive and preventative measures to make sure problems never happen. And when they do, we’ll be there for you, end to end.

Break/Fix

Company size recommendation

1-3 Employees 50% 50%
4-10 Employees 20% 20%
10+ Employees 5% 5%

Silver SLA

Company size recommendation

1-3 Employees 40% 40%
4-10 Employees 40% 40%
10+ Employees 35% 35%

Gold SLA

Company size recommendation

1-3 Employees 10% 10%
4-10 Employees 40% 40%
10+ Employees 60% 60%

Timely Support

Diana Ross said it best: If you need me, call me. No matter where you are. No matter how far. Just call my name, I’ll be there in a hurry. On that you can depend and never worry”

Innovative Solutions

We recognize that its our job to fit your business. Not the other way around. We promise our solutions will be innovative, considerate, and scalable to your specific needs.

Advanced Technology

Harness the power of the cloud. Enable your business to achieve new heights. Our technology solutions are robust, powerful and ready for your small business. Leverage all the power of your larger competitors, and don’t sacrifice a thing.

Clear Communication

IC Technology Group is a master translator. We can turn geek speak into strategic business solutions. IT should be an enabler of business solutions. We promise to be clear and concise with you, every step of the way.